Returns Policy

Return & Exchange Policy

Last updated on: 27 May, 2021

I’ve made a mistake in my order. Is it too late to correct it?

If you have made an error in your order, contact us immediately. We can update both your order items*, your shipping address or contact details. Please note that we fulfill orders quickly and cannot modify your order after it has been packed and shipped. Please ensure you have included your correct address details in English so that there will be no delays in shipping.

*Customers may be liable for additional charges if the order total exceeds that of the original order. Where the modified order total is below the original order total, customers will receive credit in the form of discount codes for future purchases.

Can I cancel my order or edit my order before it’s shipped?

We can cancel orders if they have not been shipped. Refunds will be given to customer in the form of store credit vouchers.

If you have made an error in your order, contact us immediately. We can change your order items*, your shipping address or contact details. Please note that we fulfill orders quickly and cannot modify your order after it has been packed and shipped. Please ensure you have included your correct address details in English so that there will be no delays in shipping.

*Customers may be liable for additional charges if the new order total exceeds that of the original order. Where the modified order total is below the original order total, customers will receive credit in the form of store credit vouchers for future purchases.

If the order has has already been shipped, and the product is eligible for return, you can make a Product Return Request.

I’ve changed my mind about my purchase? Can I return the product/s for a refund?

We allow return of selected products from online orders if you have changed your mind about a product purchase. Refunds will be processed in the form of store credits to the total value of the returned product only. Delivery fees will not be refunded. We do not accept any local returns through mail or courier.

All returns due to change of mind are subject to a 14 day return period from the date of order received, and subject to the following terms and conditions:

  1. Order must be from Singapore only. Returns not applicable to International orders
  2. Product must be unopened, unused and unmarked
  3. Items purchased as part of a set must be returned as a complete set
  4. Customers must complete and submit the Product Return Request online form
  5. Our customer service team will allocate a case number to eligible product return requests
  6. An order receipt and return request case number must be presented with any returned product(s)
  7. Product must be returned in-person at designated locations within 14 days
  8. Return policy does not apply to products purchased using discount codes, gift codes or where product description indicates product is non-returnable
    We reserve the rights to reject any returns that do not fulfill any of the above stated requirements.
    We will not bear any charges incurred by customers during the process of product returns.

    When and how will a receive my store credit refund?

    Store credit refunds may take 2-3 business days to process from the date your product was returned. You will receive an email with details about your store credit refund. You can then use your store credits for future online orders.

    I have received a damaged or faulty item?

    We have high standards when it comes to preparing your order, however, mistakes can occur from time to time. We also try our best to prevent any damage to your goods during the delivery process, but it is possible that problems may occur. Please accept our apologies if you have received a wrong or damaged product.

    If you have received products that do no match your order please contact us immediately. Please take a photo of all the products that have been delivered to you so that you can submit to us for review.

    For damaged, faulty or defective items please contact us immediately. Please take a photo of the damaged product(s) to submit to us for review. Simply reply to any of our order confirmation emails.

    We will do our best to resolve the product issue quickly and deliver replacement products to you as soon as possible.

    USE BY DATES: All products sold on Beauty Emporium have a minimum of 1 year Use By Date (unless stated in the product title or product description). Use By Dates of Clean Beauty products and/or free gifts may vary and/or be less than 1 year. Please check individual products for recommended PAO 'Period After Opening' icons and dates (3M, 6M, 12M) which are the manufacturers guide to how long products should be kept after opening.

    Please note that issues must be reported 14 days upon receipt of items. We do not offer cash refunds for these cases.


    What if I have an adverse reaction to a product?

    We recommend that all customers patch test products if you are new to a product or any of its ingredients. The ingredients of products are listed on each product page to help you identify ingredients that you may have existing sensitivities to.

    Different skin types and skin conditions may react differently to our products and ingredients. Our product directions can be found on or inside the product packaging — please read these and follow them carefully. If you are unsure of how to use any of our products, feel free to contact us.

    If you happen to experience an adverse reaction to any product, discontinue using the product immediately and take photos of the affected area. Contact our customer service team, who will then request further information from you.

    Please note that issues must be reported 14 days upon receipt of items. We do not offer cash refunds for these cases.