FAQ's Product Frequently Asked Questions

Need some help? If you want to know more about skincare, vulva care or our TWO LIPS products, just click on one of the sections below to find the answer. For those that want to hear answers from health experts on women's skin concerns and vulva care, visit our Experts Say page.

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Our Products

  1. Cleanse: Rinse
  2. Exfoliate: Scrubbs
  3. Brighten: Diamond (serum)
  4. Hydrate: Pout (serum)
  5. Treat (based on skin concern): Bumpps, Outgrown, Undercover, De-crease, ICE, Blackout
  6. Moisturise: Juice, Sleepover
  7. Barrier Defence: Rich, Screen

To be extra safe, if you are pregnant or breastfeeding, please consult your doctor before using any of our products.

Our products are designed with love for all and for use to keep your skin healthy and happy, there’s no discrimination here.

Two Lips products are designed to address common intimate skin concerns in women, including skin dryness, ingrown hairs and bumps. For this reason, formulations are designed to be gentle on the skin.

Many of these complexion concerns happen elsewhere on the body and face. Our products work just as effectively on the face and body.

Our products are not vegan but are definitely not tested on animals. However, we test it human to human, humanely!

Vulva Care

The vulva and the vagina are actually separate. In Latin, the word “vulva” means “wrapper” or “covering”.

The vulva is actually a sum of many parts, which includes the vaginal lips — labia majora, labia minora, clitoris, urethral opening and the vaginal opening. It is the general name given to the external part of the female genitalia (i.e. the skin). But what’s lesser known is that the vulva also comprises of the inner thighs and mons pubis, which is the flesh over your pubic bone. The vagina, on the other hand, is an internal organ.

While the vagina might be self-cleaning (hence the practice of douching being a no-go), the vulva needs to be kept clean and washed regularly. This is because bacteria and the build-up of oils and dead skin can hide in the folds of the vulva.

However, cleaning the area too vigorously can deplete the vulva of its natural oils, and leave it dry and irritated.

Yes, it can. In fact, vulva irritation is relatively common in women of all ages and can involve anything from itchiness to dryness and redness.

Just like the skin on the other parts of your body, the vulva area can get dry due to a number of causes: the wrong choice in undergarment, wearing pants that are too tight, menopause or even daily wear of panty liners. Further irritation can also be caused by scented panty liners as the synthetic fragrance can cause rashes, redness and even swelling.

The characteristics of the skin on the vulva is similar to the skin on the body, and acts as a protective layer to delicate skin tissues and pathogens. Additionally, it is also very sensitive to the body’s hormonal changes and its sensitivity can be further heightened at certain periods during a woman’s menstrual cycle.

Patch Testing

Everyone should patch test a new product, but it’s especially important for anyone with sensitive skin or those who have had previous bad reactions to any other products or foods.

You may experience an adverse reaction to a product simply because your skin doesn’t like a specific ingredient (natural or otherwise) or your skin doesn’t respond well to the way a product is formulated. This can result in a rash (allergic contact dermatitis), or it can cause your skin to dry out, increase oil production or breakouts.

The ingredients of products are listed on each product page to help you identify ingredients you may have existing sensitivities to.

You should patch test in two places: first, somewhere hidden (should a reaction occur); and second, somewhere close to the area where the product will be applied once it’s been approved for usage. For example, if you’re testing for your face, a great location is the side of your neck or behind your ear. If you’re testing for your elsewhere on your body, try behind your knees, your belly or your upper arms.

Once you’ve determined where to patch test, apply a tiny amount to the area. There should be no other products on the skin so that you can properly test this product. Reactions will typically occur with 24 hours but may take up to 72 hours, so we advise waiting until this time has passed.

If you’re patch testing a product to see if it will make you break out, you should go about things a little differently. First, you should apply the product directly to your face on either your cheek or your chin. These are two areas that are most prone to blemishes because there’s a higher concentration of oil-producing glands. Apply your new product daily (to the same area) for a week to determine whether your skin will react. Product-related breakouts will typically occur within this time frame.

Major reactions: Red, bumpy or splotchy skin that feels itchy or painful. In this case, you should absolutely discontinue use and either discard the product or give it to a friend. You can treat the affected area with a soothing product, such as aloe vera or milk of magnesia.

Mild reactions: You may also experience a mild reaction, which could mean one of two things. The first is that your skin isn’t fond of the product, so you should discontinue usage. The second scenario is that you’re using a product that causes an intended reaction. Products containing acids will do this — including lactic, salicylic, glycolic acids, hydroquinone and retinol. These reactions should be short-lived and will occur almost immediately after application, and last no longer than a half hour. If the reaction worsens over time or doesn’t get better within the half hour, discontinue use. If skin settles down within half hour, it should be okay for you to continue using the product.

Normal reactions: If your skin doesn’t react at all, except to do what the product promises, then you’ve found the perfect match!

Breakouts: Obviously, you want to keep an eye out for any new pimples, blackheads or whiteheads. These can usually be seen or felt, but you can also examine your skin with a magnifying mirror to determine if there are any clogged pores. If your skin is breaking out, it’s best to discontinue use.

We cannot stress enough that product directions and warnings are included on products for a reason. Please read product labels, follow product directions correctly and adhere to any warnings about when not to use certain products.

Follow treatment in the right order: Certain products like skincare should be used in the correct order. For example cleanse, tone, moisturise, sunscreen and then make-up. Other products may require your skin to be clean of all other products prior to use.

Use the correct amount of product: Using more than the recommended amount of product does not mean that you will achieve better or faster results. Use the recommended amount of product and be patient; some products may take a few weeks to show results.

Choose the right product for your skin type: Generally, skincare products include the skin types they are suitable for. If you have questions about any products suitability for your particular skin type, please contact us.

Discard products on time: Products that have a “Use by” date indicated on the product/packaging should not be used after the specified date. Other products may have "Period after opening" symbol in the form of an icon on the product with 3M, 6M or 12M (M = months). This tells you the time limit within which the product should be used after opening it, provided the product has been been stored under normal conditions.

Experts Say

A discussion with 3 experts in the field of intimate skincare about the vulva, product ingredient efficacy and self care for women.


In The Press

A collection of Two Lips press and product reviews from global magazines and newspapers.