FREQUENTLY ASKED QUESTIONS

Need some help? If you want to know more about skincare, vulva care or our TWO LIPS products, just click on one of the sections below to find the answer. For those that want to hear answers from health experts on women's skin concerns and vulva care, visit our Experts Say page.

If have a question that you still can't find the answers to, please use the Contact Us page.

 

The vulva and the vagina are actually separate. In Latin, the word “vulva” means “wrapper” or “covering”.

The vulva is actually a sum of many parts, which includes the vaginal lips — labia majora, labia minora, clitoris, urethral opening and the vaginal opening. It is the general name given to the external part of the female genitalia (i.e. the skin). But what’s lesser known is that the vulva also comprises of the inner thighs and mons pubis, which is the flesh over your pubic bone. The vagina, on the other hand, is an internal organ.
While the vagina might be self-cleaning (hence the practice of douching being a no-go), the vulva needs to be kept clean and washed regularly. This is because bacteria and the build-up of oils and dead skin can hide in the folds of the vulva.

However, cleaning the area too vigorously can deplete the vulva of its natural oils, and leave it dry and irritated.

Yes, it can. In fact, vulva irritation is relatively common in women of all ages and can involve anything from itchiness to dryness and redness.

Just like the skin on the other parts of your body, the vulva area can get dry due to a number of causes: the wrong choice in undergarment, wearing pants that are too tight, menopause or even daily wear of panty liners. Further irritation can also be caused by scented panty liners as the synthetic fragrance can cause rashes, redness and even swelling.
The characteristics of the skin on the vulva is similar to the skin on the body, and acts as a protective layer to delicate skin tissues and pathogens. Additionally, it is also very sensitive to the body’s hormonal changes and its sensitivity can be further heightened at certain periods during a woman’s menstrual cycle.
Folliculitis appears as itchy, swollen and red bumps on the skin, and this occurs when the hair follicle is inflamed. Folliculitis can be caused by a variety of factors, including clogged pores from skincare products, ingrown hairs, hair removal procedures like shaving or waxing, bacterial infections, and pre-existing skin conditions such as acne and dermatitis.
Bumpps contains three key ingredients: Arrowroot Extract, Chamomile Extract and Tea Tree Leaf Oil. These ingredients have anti-inflammatory properties, and are able to treat surface-level folliculitis gently and effectively before infection occurs. Head over to our product page for more information!
Bumpps treats surface-level folliculitis, which can be identified as small, red bumps. However, folliculitis that contains pus indicates an infection — if this happens, please seek medical attention for antibiotic treatment to prevent the infection from spreading.
We don’t see why you can’t! After all, Bumpps is great for controlling excess sebum, making it a must-have treatment for preventing blackheads or controlling oily T-zones without drying out the skin.
Apply 1 to 3 drops of Bumpps on the targeted area every morning and night, and gently pat until fully absorbed. Always follow with sunscreen of minimum SPF 30 and above after application in the day!
With twice daily use, you should start to see results within a month. Individual results may vary depending on skin type and sensitivity.
BLike any good facial regime, we advise to wash and dry your vulva area before application. We recommend following up with a light moisturiser to ensure your skin stays hydrated.
Absolutely! Bumpps is made without petrochemicals, parabens and sulphates, and is dermatologically tested. In fact, the product is so safe that it’s suitable for use on both your vulva and your face.
Bumpps is 100% free of petrochemicals, parabens and sulphates, and has also been dermatologically tested to ensure that it treats surface-level folliculitis without causing any irritation. We recommend that you read the ingredient list and do a patch test 24 hours in advance, or check with your doctor if you have any concerns.
Bumpps was made for immediate use after waxing, IPL and laser treatments and works well even for the most sensitive skin. On the off-chance that you are allergic to Bumpps, stop using it immediately and rinse off any product from your skin. Visit a doctor if the condition persists. We recommend that you read the ingredient list and check with your doctor if you have any concerns.
Bumpps has been dermatologically to ensure that it is definitely safe for use on the skin.
Why not? Our product is designed for use on folliculitis in general and does not discriminate. ;)
Bumpps is best avoided during pregnancy and breastfeeding. However, you may use the product three months after childbirth, if you are not breastfeeding.
We do not recommend applying Bumpps on infected and inflamed skin or open wounds. As sunburnt or dry/peeling skin tends to be extra sensitive, it is advisable to wait for your skin to heal before continuing your regular skin care products. However, do consider using hydrating products like Blackout and Pout, which are great for calming the skin.
While Bumpps is safe for use before a swim or tan, be sure to apply sunscreen with a high SPF prior to your outdoor activity. For best results, we strongly recommend using Bumpps after your outdoor activity instead, followed by a light moisturiser after application as sun exposure, salt and chlorinated water tend to dry the skin.
Absolutely! Bumpps is made for the vulva, so it does not come into contact with your vagina. However, because it does come into contact with your vaginal opening, we advise washing and drying your vulva after wearing a tampon and before applying the product.
Even though Bumpps is meant for use on the vulva and does not come into contact with your vagina, it is still best to avoid using Bumpps until you have recovered from the infection.
Not at all! Bumpps has been specially developed to be used on the most sensitive skin, including that on the vulva. It is also pH-balanced so it’s totally safe to use.
While the product is extremely safe even for the most sensitive of skin, we do not recommend using it if you have a skin infection on your vulva. Do consult your doctor before use if you are on any medication for the skin and/or vagina.
Bumpps is not vegan, but it has not been tested on animals. It was, however, tested by humans on humans, humanely!
Please discard any remaining serum 12 months after opening.
In your vulva care routine, start with Bumpps, followed by Blackout, Pout, Diamond and Undercover.
First and foremost, take 15 minutes to yourself and begin your brand new vulva ritual — we promise, it’ll change your life:

I. Wash and dry your vulva.
II. Lock the door, put up a sign and claim your me time.
III. Set the stage, put on your favourite music or tune in to our 15 minutes playlist specially curated by us and Spotify. Lie back and unwind.
IV. Sip on your favourite drink or a butterfly pea flower (clitoria ternatea) tea that nature shaped to look just like you.
V. Mask on, Blackout. Put on the ultimate mask for your most precious part.
VI. #LoveYourVulvaMore! Enjoy yourself for 15 minutes, entertain yourself with a book or just relax.
VII. Time’s up, use a mirror and take a peep. It’s time to look down and like what you see.
Like any good facial regime, we advise to wash and dry your vulva area before application.
We recommend masking for 5 consecutive days (hence our 5-pack box) to see the best initial results. Following that, regular weekly maintenance should keep your vulva in tip-top shape!
The serum-soaked mask is dermatologically and gynaecologically tested, and free from sulphates, petrochemical, paraben and alcohol. Blackout has also been tested by a panel of 30 trial participants who did not face any adverse reactions.
We packed in about half a bottle of serum in just one mask!
Pat in all that remaining serum goodness after masking and spread any extra serum onto the rest of your body like your legs. Nothing goes to waste!
This serum soaked mask is packed full of potent organic goodness. It is water-based, non-greasy and non-sticky. It was made for a consecutive 5-day application followed by weekly application for the best results. (Short answer: of course not!)
Blackout is not vegan, but it was never tested on animals. It was, however, tested by humans on humans, humanely!
Blackout is 100% free of sulfates, parabens, petrochemicals and alcohol, and is packed with organic flower extracts to detox, soothe, hydrate and brighten skin with no irritation.
Blackout is packed with white liquorice, centella asiatica, cornflower, elderberry and Indian cress. Here’s what they can do for you: • Organic white liquorice and centella asiatica brightens and evens out skin tone • Organic elderberry, Indian cress, ylang ylang and chamomile calms and soothes • Organic cornflower and aloe vera moisturises.
Yes they are! Our ingredients are certified organic by these institutions:
- Taiwan SGS Certification https://www.sgs.com/
- ECOCERT EU French Organic Certification http://www.ecocert.com
- UK Soil Association Organic Certification https://www.soilassociation.org
Blackout was made for immediate use after waxing, IPL and laser treatments and work well even for the most sensitive skin. All our key ingredients were selected for their calming, soothing and antioxidant properties. On the off-chance that you are allergic to Blackout, stop using it immediately and rinse off any product from your skin. Visit a doctor if the condition persists. We recommend that you read through the ingredient list and check with your doctor if you have any concerns.
It’s not a must, but if you like an extra soothing kick, feel free to store Blackout in the fridge! The added cooling boost is especially great as a post-wax, IPL, laser or sun tan treat!
We don’t see why you can’t! After all, Blackout was created for skin and there’s no reason why we can’t share the goodness with the rest of our bodies.
Why not? Men technically have the same mons pubis and inner thigh area, to which the design of the Blackout mask fits perfectly. Besides, who wouldn’t want a 15-minute relaxing break?
Blackout contains highly potent organic essential oils, which are best avoided during pregnancy and breastfeeding. However, you may use Blackout three months after childbirth, if you are not breastfeeding.
There’s no vulva discrimination with Blackout — our mask is suitable for all manners of vulva! Whether you’re hairless or coiffed, the serum is able to penetrate into the skin and deliver its best effects.
You most definitely can since Blackout’s power-packed ingredients help soothe and hydrate the skin, while reducing inflammation.
While it is safe for using before a swim or tan, we highly recommend using it after instead to soothe and hydrate the skin, as sun tanning as well as salt and chlorine water dries the skin.
Absolutely! Blackout is made for the vulva, so it does not come into contact with your vagina. However, because it does come into contact with your vaginal opening, wash and dry your vulva after wearing your tampon and before wearing Blackout.
Even though Blackout is a vulva mask that does not come into contact with your vagina, it does come into contact with your vaginal opening, so it’s best to avoid using Blackout until you recover from the infection.
Not at all! Blackout has been specially created to be used on the vulva. It is pH-balanced to be safe for use.
While the mask is made with organic ingredients and is extremely safe even for the most sensitive of skin, we do not recommend using the mask if you have a skin infection on your vulva.
Because Blackout is made with organic ingredients and is extremely safe on the skin, it is safe for use directly before oral sex. Just remember to pat in the remaining serum for absorption into the skin after your masking ritual.
Unfortunately not. We do not recommend using Blackout on open wounds.
Sure, it’s not a miracle product that’ll reverse the lack of estrogen or trigger estrogen production, but we can assure that it’ll restore, hydrate and plump your skin texture superficially, making vaginal dryness a thing of the past.
In your vulva care routine, start with Bumpps, followed by Blackout, Pout, Diamond and Undercover.
Many women have been primed to think no further than "itch equals yeast infection." But with certain lifestyles choices and the decline in estrogen, women become more prone to a variety of conditions that irritate vulva skin such as rough skin, itching, loose skin and wrinkles.
Sodium Hyaluronate is a form of Hyaluronic Acid which is gentle and non-irritating. The product is dermatologically and gynaecologically tested, and free from peotrochemicals, parabens and sulphates which makes it ideal for all skin surfaces and conditions.
The super serum can be used on all skin surface including your face and vulva.
Unfortunately, this product is for treating vulva dryness and not vagina dryness.
We do not recommend the application of Pout on infected and inflamed skin or open wounds.
Definitely! Application of Pout will soothe and ease sunburnt and/or very dry skin.
Not at all! Pout has been specially created to be used on the vulva, and has been gynaecologically tested to ensure that it’s entirely safe for use around the vulva area. However, the serum is not to be used in the vagina.
Absolutely! Pout is made for the vulva, so it does not come into contact with your vagina. However, because it does come into contact with your vaginal opening, we advise washing and drying your vulva after wearing a tampon and before applying the serum.
Do not use Pout during pregnancy and breastfeeding. However, you may use the product three months after childbirth, if you are not breastfeeding.
Pout is not vegan, but it was never tested on animals. It was, however, tested by humans on humans, humanely!
For best results, use continuously for 30 days. Specially formulated for immediate use after IPL, Laser, Waxing and Vajuvenation.
Please discard remaining serum 12 months after opening.
In your vulva care routine, start with Blackout. Follow with Pout, Diamond and Undercover.
Dull skin is a common occurrence in the vulva area, especially the inner thighs. Having groomed more than 4 million vulvas over the past 20 years, we've heard concerns that many women have about dull skin on their intimate areas. That's why we made a serum with a water-soluble Vitamin C derivative, so it's gentle enough for both the vulva and the face, to help women who wish to address these concerns.
Dull skin can emerge in a number of ways, namely through chafing or repetitive friction from tight clothing, causing overstimulated melanin production to pigment your skin; the retention of toxins in the skin cells through oxidation as well as excessive dryness, where a build-up of dead skin cells occurs due to a lack of moisture.
Like any good facial regime, we advise to wash and dry your vulva area before application. We recommend following up with a light moisturiser to ensure your skin stays hydrated.
With daily use every evening, you should start noticing brighter skin tone within 5 to 7 weeks.
Diamond is made without petrochemicals, parabens and sulphates, and is dermatologically tested. In fact, the formulation is so gentle that it’s suitable for use on both your face and your vulva. Diamond has also been tested by an independent laboratory in Singapore with 50 participants over a period of 7 days, and has been certified safe for use.
We don’t see why you can’t! After all, Diamond is a Vitamin C serum that brightens dull skin and is gentle enough for both the face and other parts of body.
Diamond is 100% free of petrochemicals, parabens and sulphates. It has also been dermatologically tested and is made with a highly stable form of water-soluble Vitamin C derivative – Ascorbyl Glucoside – to ensure that it brightens dull skin without causing any irritation.
Diamond was made for immediate use after waxing, IPL and laser treatments and works well even for the most sensitive skin. On the off-chance that you are allergic to Diamond, stop usage immediately and rinse off any product from your skin. Visit a doctor if the condition persists. We recommend that you read the ingredient list and do a patch test 24 hours in advance or check with your doctor if you have any concerns.
Please discard remaining serum 12 months after opening.
Why not? Diamond is designed for use on dull skin in general and does not discriminate ;)
Do not use Diamond during pregnancy and breastfeeding. However, you may use the product three months after childbirth, if you are not breastfeeding.
We do not recommend the application of Diamond on infected and inflamed skin or open wounds. As sunburnt or dry/peeling skin tends to be extra sensitive, it is advisable to wait for your skin to heal before continuing your regular skin care products. However, do consider using products with soothing and hydrating qualities, like our Blackout and Pout, as these are great for calming sunburnt or dry/peeling skin.

Do also consult your doctor before use if you are on any medication for the skin and/or vagina.
Diamond is best used once per day at night before bed. Always follow up with a sunscreen with high SPF in the day after – regardless if you are going for a swim/ tan or not.
Absolutely! Diamond is made for the vulva, so it does not come into contact with your vagina. However, because it does come into contact with your vaginal opening, we advise washing and drying your vulva after wearing a tampon and before applying Diamond.
Even though Diamond is meant for use on the vulva and inner thighs, and does not come into contact with your vagina, it does come into contact with your vaginal opening, so it’s best to avoid using Diamond until you have recovered from the infection.
Diamond is meant for use on the vulva and inner thighs, and does not come into contact with your vagina. Diamond has been specially created to be used on the most sensitive skin – including the vulva. It is also pH-balanced to be safe for use.
While Diamond is formulated to be gentle and is safe even for the most sensitive of skin, we do not recommend using it if you have a skin infection on your vulva. Do consult your doctor before use if you are on any medication for the skin and/or vagina.
Diamond is not vegan, but it was never tested on animals. It was, however, tested by humans on humans, humanely!
In your vulva care routine, start with Bumpps, followed by Blackout, Pout, Diamond and Undercover.
Blemishes on the vulva are often not openly discussed as conversations about the vulva are often regarded as taboo. As a result, most women feel as if their concerns are isolated cases. However, after having groomed more than 4 million vulvas over the last 20 years, we discovered that blemishes are a common occurrence on the vulva. Blemishes can be caused due to a variety of reasons — acne, ingrown hair and even aging of the skin makes this a skin concern that’s more common than many realise.
Like any good facial regime, we advise to wash and dry your vulva area before application. We recommend following up with a light moisturiser to ensure your skin stays hydrated.
With daily use before bedtime, you should start to see the lightening of blemishes and even-toned skin within a month of use.
Undercover is gynaecologically and dermatologically tested. It’s suitable for use on both your vulva and your face. Undercover has also been tested by an independent laboratory in USA with 32 participants over a period of 2 weeks, and has been certified safe for use.
We don’t see why you can’t! After all, Undercover is created as an anti-blemish cream to even out your skin tone – this works the same for blemishes on any part of your body.
Undercover is 100% free of petrochemicals, parabens and sulphates, and has also been gynaecologically and dermatologically tested to ensure that it reduces your blemishes without causing any irritation. We recommend that you read the ingredient list and do a patch test 24 hours in advance, or check with your doctor if you have any concerns.
Undercover was made for immediate use after waxing, IPL and laser treatments and works well even for the most sensitive skin. On the off-chance that you are allergic to Undercover, stop using it immediately and rinse off any product from your skin. Visit a doctor if the condition persists. We recommend that you read the ingredient list and check with your doctor if you have any concerns.
Why not? Our product is designed for use on blemishes in general and does not discriminate ;)
We do not recommend the application of Undercover on infected and inflamed skin or open wounds. As sunburnt or dry/peeling skin tends to be extra sensitive, it is advisable to wait for your skin to heal before continuing your regular skin care products. However, do consider using products with soothing and hydrating qualities, like our Blackout and Pout, as these are great for calming sunburnt or dry/peeling skin. Do also consult your doctor before use if you are on any medication for the skin and/or vagina.
While Undercover is safe for use before a swim or tan, be sure to apply sunscreen with high SPF prior to your outdoor activity. For best results however, we strongly recommend using Undercover after your outdoor activity instead, and to follow up with a light moisturiser after application as sun exposure, salt and chlorinated water tend to dry the skin.
Absolutely! Undercover is made for the vulva, so it does not come into contact with your vagina. However, because it does come into contact with your vaginal opening, we advise washing and drying your vulva after wearing a tampon and before applying Undercover.
Even though Undercover is meant for use on the vulva and does not come into contact with your vagina, it does come into contact with your vaginal opening, so it’s best to avoid using Undercover until you have recovered from the infection.
Not at all! Undercover has been specially created to be used on the vulva, and has been gynaecologically tested to ensure that it’s entirely safe for use around the vulva area.
While the product is extremely safe even for the most sensitive of skin, we do not recommend using it if you have a skin infection on your vulva. Do consult your doctor before use if you are on any medication for the skin and/or vagina.
Please discard remaining serum 12 months after opening.
Undercover is not vegan, but it was never tested on animals. It was, however, tested by humans on humans, humanely!
In your vulva care routine, start with Bumpps, followed by Blackout, Pout, Diamond and Undercover.

Everyone should patch test a new product, but it’s especially important for anyone with sensitive skin or those who have had previous bad reactions to any other products or foods.

You may experience an adverse reaction to a product simply because your skin doesn’t like a specific ingredient (natural or otherwise) or your skin doesn’t respond well to the way a product is formulated. This can result in a rash (allergic contact dermatitis), or it can cause your skin to dry out, increase oil production or breakouts.

The ingredients of products are listed on each product page to help you identify ingredients you may have existing sensitivities to.
You should patch test in two places: first, somewhere hidden (should a reaction occur); and second, somewhere close to the area where the product will be applied once it’s been approved for usage. For example, if you’re testing for your face, a great location is the side of your neck or behind your ear. If you’re testing for your elsewhere on your body, try behind your knees, your belly or your upper arms.

Once you’ve determined where to patch test, apply a tiny amount to the area. There should be no other products on the skin so that you can properly test this product. Reactions will typically occur with 24 hours but may take up to 72 hours, so we advise waiting until this time has passed.
If you’re patch testing a product to see if it will make you break out, you should go about things a little differently. First, you should apply the product directly to your face on either your cheek or your chin. These are two areas that are most prone to blemishes because there’s a higher concentration of oil-producing glands. Apply your new product daily (to the same area) for a week to determine whether your skin will react. Product-related breakouts will typically occur within this time frame.
Major reactions: Red, bumpy or splotchy skin that feels itchy or painful. In this case, you should absolutely discontinue use and either discard the product or give it to a friend. You can treat the affected area with a soothing product, such as aloe vera or milk of magnesia.

Mild reactions: You may also experience a mild reaction, which could mean one of two things. The first is that your skin isn’t fond of the product, so you should discontinue usage. The second scenario is that you’re using a product that causes an intended reaction. Products containing acids will do this — including lactic, salicylic, glycolic acids, hydroquinone and retinol. These reactions should be short-lived and will occur almost immediately after application, and last no longer than a half hour. If the reaction worsens over time or doesn’t get better within the half hour, discontinue use. If skin settles down within half hour, it should be okay for you to continue using the product.

Normal reactions: If your skin doesn’t react at all, except to do what the product promises, then you’ve found the perfect match!

Breakouts: Obviously, you want to keep an eye out for any new pimples, blackheads or whiteheads. These can usually be seen or felt, but you can also examine your skin with a magnifying mirror to determine if there are any clogged pores. If your skin is breaking out, it’s best to discontinue use.
We cannot stress enough that product directions and warnings are included on products for a reason. Please read product labels, follow product directions correctly and adhere to any warnings about when not to use certain products.

Follow treatment in the right order: Certain products like skincare should be used in the correct order. For example cleanse, tone, moisturise, sunscreen and then make-up. Other products may require your skin to be clean of all other products prior to use.

Use the correct amount of product: Using more than the recommended amount of product does not mean that you will achieve better or faster results. Use the recommended amount of product and be patient; some products may take a few weeks to show results.

Choose the right product for your skin type: Generally, skincare products include the skin types they are suitable for. If you have questions about any products suitability for your particular skin type, please contact us.

Discard products on time: Products that have a “Use by” date indicated on the product/packaging should not be used after the specified date. Other products may have "Period after opening" symbol in the form of an icon on the product with 3M, 6M or 12M (M = months). This tells you the time limit within which the product should be used after opening it, provided the product has been been stored under normal conditions.