Undercover

Probiotic Brightening Cream

I’VE CHANGED MY MIND ABOUT MY PURCHASE? CAN I RETURN THE PRODUCT/S FOR A REFUND?

We allow return of selected products from online orders if you have changed your mind about a product purchase. Refunds will be processed in the form of store credits to the total value of the returned product only. Delivery fees will not be refunded. We do not accept any local returns through mail or courier. All returns due to change of mind are subject to a 14 day return period from the date of order received, and subject to the following terms and conditions:

1. Order must be from Singapore only. Returns not applicable to International orders
2. Product must be unopened, unused and unmarked
3. Items purchased as part of a set must be returned as a complete set
4. Customers must complete and submit the Product Return Request online form
Our customer service team will allocate a case number to eligible product return requests
5. An order receipt and return request case number must be presented with any returned product(s)
6. Product must be returned in-person at designated locations within 14 days
7. Return policy does not apply to on sale products or using discount codes, gift codes or where product description indicates product is non-returnable
8. We reserve the rights to reject any returns that do not fulfil any of the above stated requirements
9. We will not bear any charges incurred by customers during the process of product returns